​Before You Book

Please read the information below before confirming your booking. If you have any questions or are unsure whether your venue is suitable, please contact us before placing your order.

​

Delivery Access

We deliver nationwide using pallet couriers and our own vehicles.

Please ensure:

​

• There is suitable level, hard standing for delivery (not grass or gravel).

• Your delivery location is accessible by a large lorry, unless agreed otherwise.

• There are no height restrictions, width restrictions or narrow access roads that would prevent the vehicle from reaching your delivery point.

 

If you're unsure whether your venue is suitable, please contact us before booking.

​

Pallet Deliveries

Most nationwide deliveries are made on pallets. Each loaded pallet is approximately:

​

• 1m x 1m

• Up to 2.15m high

• Very heavy

 

The driver will unload and reload the pallet only. They are unable to move individual items or transport the furniture to your event location.

​

As the pallets are extremely heavy, they should remain where they are delivered until collection wherever possible.

​

During Your Hire

Once delivered, you are responsible for removing the furniture from the pallet.

At the end of your hire, all furniture must be stacked back onto the pallet in the same way it arrived and secured using the ratchet straps provided.

​

Please ensure the pallet is left in a location that is easily accessible for collection. If the driver is unable to access the pallet, or it is not ready for collection, additional charges may apply for a repeat collection.

​

Lost Equipment Charges

Ratchet straps remain the property of PartyBench.

​

• Missing or unreturned ratchet straps are charged at £10 + VAT each.

• Lost or missing pallets are charged at £800 + VAT per pallet.

• Lost benches are charged at £150 each + VAT and tables are charged at £300 each plus VAT.

​

Delivery & Collection Days

Specific delivery and collection times cannot be guaranteed. Where possible, our transport partners will contact you shortly before arrival.

​

Please ensure the contact person is available, with their phone switched on from 9:00am on both the delivery and collection day. Someone should also be present to supervise both the delivery and collection.

​

Returning the Furniture

Please return all furniture in the condition it was supplied.

​

Furniture should be stacked securely on the pallet and ready for collection.

​

Any missing or damaged furniture may incur additional charges.

​

Cancellations

Cancellation charges may apply. Please refer to our Terms & Conditions for full details.

​

Further Information

If you have any questions about delivery, collection or your booking, please don't hesitate to get in touch before confirming your order.

​

For full details of our hire terms and conditions, please see our Terms & Conditions page.

​